Second Medical Opinion

Provided by a team of world leading medical experts at Teladoc Health

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If you need a second medical opinion on a complex condition or are struggling to obtain a diagnosis, the expert case management connects you with a Personal GP Case Manager. They'll discuss your concerns, review your current diagnosis and treatment plan and where required, a world leading expert will provide their recommendations.

Your GP Case Manager will be with you throughout the whole process, helping to shape the conversation that ensures you receive the most effective and appropriate recommendations. They can provide assistance with best next steps to improve your recovery or help you make a more informed decision about your proposed treatment plan. They're there to guide and support you for as long as you need.

The service is aimed at the evaluation of cases involving serious or complex diseases. The most frequent types of cases are: oncological (cancer), health problems requiring surgery, neurological diseases, serious paediatric diseases and rheumatological diseases, among others.

Who can use this service?

As an customer, you get unlimited access to this service at no additional cost. There is no limit to how often you can use this service.

How does it work?

You decide how you want us to contact you (phone or email) and complete the form. Your Personal GP Case Manager will then contact you to explain the process, which involves four steps:

  • 1Gathering your information:

    From the moment you contact us, your Case Manager will start the process of gathering the necessary information about your case.

  • 2Review of Medical Records:

    A Clinical Committee will perform an initial review of the medical records and other documents you provide.

  • 3Expert Selection:

    The Clinical Committee will begin the process of selecting the most experienced international medical experts in the relevant pathology.

  • 4Case analysis:

    Your Case Manager will send your case to the selected experts and maintain telephone contact in order to discuss the specifics of the case with you (and with your treating physician, if desired).

You can ask our doctors any questions about your health from the comfort of your own home.

This is not an emergency service and below are examples of conditions we cannot treat. If you are feeling severely unwell, we advise you to contact your local emergency services.
What we don't treat: Chest pain, shortness of breath, severe abdominal pain, heavy bleeding, thoughts of suicide or self-harm, confusion, loss of consciousness, severe infection, severe pain, suspected stroke, seizures, pregnancy complications, high fever in unwell infant.
  • Do you have questions and concerns around your diagnosis or treatment plan?
  • Do you seek clarity about the best next steps to take to optimise your recovery?
  • Would you like to make a more informed decision about your planned treatment?
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